Privacy notice effective from 9th December 2021
Our contact details
Name: Claire Stock
Address: Darwen, BB3 2JS
Phone Number: 07900 582653
Website: www.clairestock.co.uk
Email: [email protected]
The type of personal information we collect
We currently collect and process the following information:
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We may share this information with partner or associate service provider organisations in order to provide a service to you.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is:
We have a legitimate interest
How we store your personal information
Your information is securely stored at the address above and a secure cloud based storage system which has ISO/IEC 27001 certification.
We keep personal identifiers, contacts and characteristics (for example, name and contact details) for seven years from our last contact with you. We will then dispose your information by deleting your details from our customer/contact records.
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk
Our contact details
Name: Claire Stock
Address: Darwen, BB3 2JS
Phone Number: 07900 582653
Website: www.clairestock.co.uk
Email: [email protected]
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (name, telephone number, email address and other contact details).
- Communication Data. This includes any communication that you send to us. This might be through contact on our website, through email, text, social media messaging, social media posting, business cards or any other communication that you send to us. We process this data for the purpose of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. We have legitimate interest in collecting this data, in this case it is to reply to communications sent to us, keep records and to establish, pursue or defend legal claims.
- Customer Data. This includes data relating to any purchases of goods or services such as your name, title, billing address, email address, phone number, contact details. We process this data to supply the goods or services that you have purchased and that are laid out in your contract and to keep records of transactions. Our lawful ground for this processing is the performance of a contract between you and us or taking the steps at your request to enter into such a contract.
- Technical Data. This includes data about your use of this website and online services such as your IP address, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access this website. The source of this data is from our analytics tracking system (Google Analytics). We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. This data is retained for two months. Our lawful ground for this processing is our legitimate interest. In this case it is to enable us to properly administer our website and our business, to grow our business and to decide our marketing strategy.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Contact for information about our services or for a quote
- Contact in relation to the provision of the service/services
We may share this information with partner or associate service provider organisations in order to provide a service to you.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is:
We have a legitimate interest
How we store your personal information
Your information is securely stored at the address above and a secure cloud based storage system which has ISO/IEC 27001 certification.
We keep personal identifiers, contacts and characteristics (for example, name and contact details) for seven years from our last contact with you. We will then dispose your information by deleting your details from our customer/contact records.
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk
|
Email: [email protected]
Telephone: 07900 582653 |